Frequently Asked Questions

How long does it take you to ship?

In general we ship in 1-2 business days from order date. We email you an expected shipment date on order confirmation. You will receive a tracking number as soon as the label is created. If for some reason you haven’t gotten a receipt please contact us.

How do you ship your products?

We work exclusively with the United State Postal Service. Smaller orders go out via First Class mail and larger orders go out in USPS Flat Rate Priority Mail. This usually means a 2-3 day delivery time with tracking. If you need something custom please contact us.

What are the cutouts in the Spindle Squares for?

There are 2 reasons: 1) Weight reduction – to get under 10oz for reduced USPS shipping rates for bare tool orders. 2) Appearance – it gives us an additional place to add dimension to the tool and add branding.

Do you offer discounts for non-profits/education?

We do this case by case depending on the need. Please contact us for more information and details about your organization.

Why is the aluminum in the Spindle Square a raw finish?

Part of the design was to maintain it’s universality with different indicators. The raw aluminum is going to be safe and prevent marring of the stems of many different indicators in the event of rough treatment such as a crash.

Do you do custom orders?

In the past we have done custom shanks for our Spindle Squares. Please contact us with what you have in mind.

Do you combine shipping?

We combine shipping wherever we can and refund the difference back to our customer.

What is your return policy?

If there was a manufacturing defect or issue with the product we will either replace or refund in full after receiving the return. In other cases where the item wasn’t needed or was ordered by mistake we do charge a 15% restocking fee. This covers the loss for selling the item as used and makes up for any of the banking fees lost.

Can I replace the shank on my Spindle Square?

They are retained 3 different ways: setscrew, slight press fit, and use of sleeve retaining fluid. It isn’t advisable to replace the shank. We do make custom shanks for particular applications. Contact us for more information.

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