FAQ

Frequently Asked Questions

How long does it take you to ship?

In general we ship in 1-2 business days from order. You will receive a tracking number as soon as the label is created. If for some reason you haven’t gotten a receipt please contact us.

What are the cutouts in the Spindle Squares for?

There are 2 reasons: 1) Weight reduction – to get under 10oz for reduced USPS shipping rates for bare tool orders. 2) Appearance – it gives us an additional place to add dimension to the tool and add branding.

Do you offer discounts for non-profits/education?

We do this case by case depending on the need. Please contact us for more information and details about your organization.

Why is the aluminum in the Spindle Square a raw finish?

Part of the design was to maintain it’s universality with different indicators. The raw aluminum is going to be safe and prevent marring of the stems of many different indicators in the event of rough treatment such as a crash.

Do you do custom orders?

In the past we have done custom shanks for our Spindle Squares. Please contact us with what you have in mind.